Xbox Series X|S owners report that Xbox 360 backwards-compatible games fail to launch, displaying a "Can't Connect to Xbox Live" error. Xbox executive Jason Ronald acknowledged the problem, calling it a "rare issue affecting a small number of players," though fans have complained for weeks.
Ronald's response dismisses the scope of the problem. If player complaints have sustained for that long, "rare" and "small number" ring hollow. Microsoft's solution. Direct message Ronald on social media. That's not a fix. That's theater.
Backwards compatibility stands as one of Xbox's genuine strengths. Games from previous generations work on current hardware. It matters to the community. A persistent launch error undermines that advantage and deserves a proper fix, not a social media workaround.
Microsoft needs to patch the issue across the board, not shuffle frustrated players into the executive's DMs. The company has the resources. Xbox players deserve better than being treated like isolated edge cases when the problem clearly has traction.